Account deletion

Delete your account

For Havely – Home guide for sitters, the app by Amersan. Delete your account in the app, or ask us by email if you no longer have the app.

In the app

Open Havely and go to Settings.
Tap Account, then Delete account.
Choose what to delete (see below) and confirm.

Your data is deleted right away.

Without the app, by email

No longer have the app? Send us an email from the address of your account. We need that address to find your account.

Email a deletion request

Or write to support@havely.co with the subject “Delete my Havely account”. Tell us your account’s email address and what to delete. If you write from another address, we first check with the address of the account. We handle your request within one month, usually much sooner, and email you when it’s done.

Choose what to delete

Delete my Havely data

Removes everything you have in Havely. Your Amersan Account stays, so you can keep using Maveon or other Amersan apps.

Delete my Amersan Account

Removes your account itself, and with it your data in Havely, Maveon and every other Amersan app.

Before you go: cancel Havely Pro

Deleting your account doesn’t cancel a subscription. Cancel Havely Pro first in your App Store subscriptions or Google Play subscriptions, so you aren’t charged again.

What happens to your data

Deleted

Your Havely profile and language
Your guides, with everything in them: address, routine, blocks, contacts and codes
The stays you shared from them: links, sitters’ names, timelines, notes, check-offs, and the record of when the guide was opened and which code was shown
The families you sit for as a regular sitter, guides saved under “Shared with me”, and invitations you sent or received
With Delete my Amersan Account, also: your email address, name, username, avatar and sign-in, and your data in other Amersan apps

Kept, and for how long

A household you share with a partner stays for your partner, with its guides and regular sitters. Stays in it are deleted 90 days after they end.
Your name in another family’s guide, if you were their sitter, belongs to that family’s stay and is deleted 90 days after that stay ends.
Your Amersan Account, if you chose to delete only your Havely data, until you delete it.
Your purchases stay on record with Apple or Google, under their own privacy policies.

Not what you’re looking for?

I only opened a guide as a sitter

Then you don’t have an account, and there is nothing to delete. The family’s stay, with your name and what you ticked off, is deleted 90 days after the sitting ends. Want it gone sooner? Ask the family, or email us.

I want to leave the waitlist

Use the unsubscribe link at the bottom of any waitlist email: your address is deleted right away. Can’t find an email? Write to support@havely.co.

I want a copy of my data first

Email support@havely.co before you delete your account, and we’ll send you a copy. More about your rights is in our privacy notice.